Refund policy

RETURN & REFUND POLICY

We want you to love your GLIMZI LOOP jewelry. If you are not completely satisfied with your purchase, you may request a return within 14 days of receiving your order.

RETURN ELIGIBILITY

To be eligible for a return:

• Items must be unworn, unused, and in their original condition.
• Items must be returned with their original packaging.
• Proof of purchase or your order number is required.
• Returns must be requested within 14 days of delivery.

Items that show signs of wear, damage, alteration, or improper care may not be eligible for a refund.

NON-RETURNABLE ITEMS

For hygiene and customization reasons, the following items cannot be returned unless they arrive damaged or defective:

• Earrings that have been worn or removed from their hygiene packaging
• Personalized, engraved, or custom-made jewelry
• Gift cards
• Items marked as Final Sale

DAMAGED OR INCORRECT ITEMS

Please inspect your order when it arrives.

If your item is damaged, defective, or you received the wrong item, please contact us as soon as possible with your order number and photos of the item.

If the issue is confirmed to be our mistake, GLIMZI LOOP will cover the reasonable cost of return shipping and arrange a replacement or refund.

RETURN SHIPPING

For returns that are not caused by a product defect or an error by GLIMZI LOOP, customers are responsible for return shipping costs.

Original shipping charges are non-refundable unless the item was damaged, defective, or incorrectly shipped.

We recommend using a trackable shipping method when returning your jewelry. GLIMZI LOOP is not responsible for returned packages lost in transit.

REFUNDS

Once we receive and inspect your return, we will let you know whether your refund has been approved.

Approved refunds will be issued to your original payment method.

Please note that your bank or card provider may require additional time to process and post the refund to your account.

EXCHANGES

The easiest way to exchange an item is to contact us first. Depending on availability, we may arrange an exchange or ask you to return the original item and place a new order.

CANCELLATIONS

If you need to cancel or change your order, please contact us as soon as possible.

Once an order has been processed or shipped, we may not be able to cancel or modify it.

CONTACT US

For return or refund questions, please contact GLIMZI LOOP through our Contact Us page or at:

[ninoqueen@163.com]

This policy does not limit any rights you may have under applicable consumer protection laws.